Refund policy
RETURN AND REFUND POLICY
Last Updated: August 30, 2026
This Return and Refund Policy describes the policies of BelaLisa Studios, LLC (“BelaLisa Studios,” “we,” “us,” or “our”) regarding subscriptions, digital entertainment, digital purchases, virtual credits or coins, physical merchandise, and other purchases that may be offered through BelaLisa Studios.
Because different types of purchases may have different refund rules, please review the applicable provisions below.
Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be waived under applicable law.
1. SUBSCRIPTIONS AND MEMBERSHIPS
BelaLisa Studios may offer subscriptions, memberships, or other services that renew automatically.
When a recurring subscription is offered, the applicable price, billing frequency, renewal terms, and cancellation procedures will be presented before purchase.
You may cancel a subscription to prevent future renewals in accordance with the cancellation procedures provided with that subscription.
Unless otherwise stated at the time of purchase or required by applicable law, canceling a subscription does not automatically result in a refund for the current billing period. You may ordinarily continue using the applicable subscription benefits through the end of the period for which you have already paid.
If you believe you were charged incorrectly or have another legitimate billing concern, please contact us at info@belalisastudios.com.
2. DIGITAL ENTERTAINMENT AND PREMIUM ACCESS
BelaLisa Studios may offer individual episodes, series, premium entertainment, special releases, digital access, or other digital content for purchase.
Because digital content can be delivered or made accessible immediately after purchase, digital purchases are ordinarily non-refundable once the purchased content or access has been successfully provided, except where otherwise stated at the time of purchase or required by applicable law.
We may consider a refund, replacement access, account credit, or other appropriate resolution in circumstances such as:
- a duplicate or incorrect charge;
- a technical failure that prevents you from accessing purchased content and that we are unable to reasonably resolve;
- an unauthorized transaction, subject to appropriate verification;
- content or access that was materially different from what was represented at the time of purchase; or
- circumstances in which a refund is required by applicable law.
Refund requests involving digital entertainment will be evaluated based on the circumstances of the transaction and applicable law.
3. ACCIDENTAL DIGITAL PURCHASES
If you believe you made a digital purchase accidentally, contact us as soon as reasonably possible at info@belalisastudios.com.
We do not guarantee that an accidental purchase will qualify for a refund, particularly after digital content or benefits have been accessed or consumed, but we may review legitimate requests on a case-by-case basis.
4. VIRTUAL CREDITS, COINS, AND DIGITAL VALUE
BelaLisa Studios may in the future offer virtual credits, coins, tokens, points, or similar digital value (“Virtual Credits”) that can be used to access eligible content or features within the Services.
Unless otherwise expressly stated, Virtual Credits are licensed for use within the applicable BelaLisa Studios service and do not represent money, stored monetary value, or ownership of property.
Virtual Credits ordinarily cannot be redeemed or exchanged for cash and are non-transferable except where BelaLisa Studios expressly permits otherwise.
Purchases of Virtual Credits are ordinarily non-refundable after the Virtual Credits have been delivered to an account, used, or redeemed, except in cases of billing error, technical failure, unauthorized transactions where applicable, or where a refund is required by law.
If BelaLisa Studios launches a Virtual Credits program, additional terms and conditions may apply and will be disclosed in connection with that program.
5. PURCHASES THROUGH THIRD-PARTY PLATFORMS
Some purchases may be processed or sold through third-party platforms, payment providers, app stores, or other services.
If a purchase is subject to the billing and refund procedures of a third-party platform, you may be required to request a refund directly from that provider. Refund eligibility may be governed by the provider's applicable terms in addition to applicable law.
6. PHYSICAL MERCHANDISE
BelaLisa Studios may offer physical merchandise from time to time.
Unless a different return period is disclosed for a particular product, eligible physical merchandise may be returned within 30 days after delivery.
To be eligible for a return, merchandise generally must be in the same condition in which it was received, unworn or unused where applicable, with original tags or packaging where applicable, and accompanied by proof of purchase.
Before returning merchandise, please contact info@belalisastudios.com for return instructions. Merchandise sent back without following applicable return instructions may not be accepted.
7. DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE
Please inspect physical merchandise after delivery and contact us promptly if an item is defective, damaged, or materially different from the item ordered.
We may request photographs, order information, or other reasonable documentation so that we can evaluate the issue and provide an appropriate resolution.
Depending on the circumstances, an appropriate resolution may include replacement, refund, store credit, or another remedy available under applicable law.
8. NON-RETURNABLE PHYSICAL ITEMS
Certain physical merchandise may not be eligible for return for health, safety, customization, or other reasons.
Examples may include personalized or custom-made merchandise, gift cards, downloadable products, or items identified as final sale before purchase, except where applicable law provides otherwise.
Any product-specific return restrictions will be disclosed where appropriate.
9. RETURN SHIPPING
For eligible physical merchandise returns that are not the result of our error, damage, or defect, customers may be responsible for applicable return shipping costs unless otherwise stated.
If an item was damaged, defective, incorrect, or otherwise qualifies for seller-paid return shipping under applicable law or our stated policy, BelaLisa Studios will provide appropriate instructions.
Please do not send physical merchandise to an address unless BelaLisa Studios has provided or confirmed the appropriate return instructions.
10. PHYSICAL MERCHANDISE REFUNDS
After an eligible physical return is received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will ordinarily be issued to the original payment method unless otherwise required or agreed.
Financial institutions and payment providers may require additional processing time before a refund appears on your account.
11. EXCHANGES
Where available, exchanges for eligible physical merchandise may be handled according to instructions provided by BelaLisa Studios.
Availability of replacement merchandise is not guaranteed.
12. PROMOTIONS, DISCOUNTS, AND BUNDLES
Purchases made using promotional pricing, discounts, bundles, credits, or special offers may be subject to additional conditions disclosed with the applicable promotion.
When a refund is approved, the amount refunded will generally reflect the amount actually paid for the applicable item or service rather than its undiscounted value.
13. CHARGEBACKS AND BILLING CONCERNS
If you believe a charge is incorrect, duplicated, unauthorized, or otherwise problematic, we encourage you to contact us at info@belalisastudios.com so that we can investigate the issue.
Nothing in this section limits any rights you may have through your financial institution, payment provider, or applicable law.
14. CONSUMER RIGHTS
Consumer-protection laws vary by jurisdiction.
Nothing in this Return and Refund Policy excludes, restricts, or modifies warranties, refund rights, cancellation rights, remedies, or other protections that cannot lawfully be excluded, restricted, or modified.
If applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.
15. CHANGES TO THIS POLICY
We may update this Return and Refund Policy as BelaLisa Studios introduces new products, services, payment models, or features, or as applicable legal requirements change.
When we update this policy, we will revise the “Last Updated” date above.
The refund terms applicable to a transaction may also include product-specific or service-specific terms presented to you at the time of purchase.
16. CONTACT US
If you have questions about a purchase, cancellation, return, or refund, please contact:
BelaLisa Studios, LLC
Email: info@belalisastudios.com